These Terms of Service ("Terms") are a legal agreement between you ("you," "your," or "Customer") and Parfina ("Parfina," "we," "our," or "us"), governing your access to and use of Parfina's AI Receptionist 24/7 Live Answering service and related features (collectively, the "Service"). By signing up for, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. The Service
Parfina provides an AI-powered call-answering service that answers calls on your behalf, qualifies callers, sends booking links, and delivers a summary of each call by text and email. The Service is designed to supplement, not replace, your own judgment about how to run your business — it is not a dispatch, emergency response, or 911 service, and it should never be used as one.
2. Accounts and Accuracy of Information
To use the Service, you must provide accurate information about your business, including the business name, services offered, and the phone number you want covered. You're responsible for keeping this information current — if your business details change, we rely on you to let us know so your AI Receptionist stays accurate.
3. Subscription, Billing & Cancellation
- The Service is billed at $397 per month, in advance, with no setup fee and no long-term contract.
- You may cancel at any time. Cancellation takes effect at the end of your current billing period, and we don't provide refunds for the unused portion of a billing period except as described in Section 4 below.
- We may change our pricing with at least 30 days' notice to the email on file. Continuing to use the Service after a price change takes effect means you accept the new price.
4. 30-Day Performance Guarantee
If your monthly report shows zero real leads captured during your first 30 days of active service, we'll waive that month's subscription fee.
A "real lead" means a call in which the AI Receptionist captured a caller's name and contact information and identified a genuine business inquiry — not a wrong number, spam or robocall, solicitation call, or a call you would not otherwise have wanted. To claim the guarantee, contact us at contact@parfina.co within 15 days of the end of your first billing period. This guarantee applies once per Customer and is not available on subsequent months or renewals.
5. Call Recording, Transcription & AI Processing
Calls answered by your AI Receptionist may be recorded and transcribed so we can deliver the Service, generate your lead summaries, and maintain quality. Callers are given a spoken notice at the start of the call that the call may be recorded. Recordings and transcripts are retained for up to 12 months to support the Service, after which they are deleted or anonymized unless we're required to keep them longer by law.
You are responsible for complying with call recording and consent laws in the states or jurisdictions where you and your callers are located. Several U.S. states require the consent of all parties to a recorded call, not just one. If your business operates in, or regularly receives calls from, an all-party consent state, you're responsible for making sure your use of the Service complies with that state's law. Contact us if you'd like to discuss recording settings for your account.
6. Acceptable Use
You agree not to use the Service to:
- Engage in unlawful, fraudulent, or deceptive activity;
- Send unsolicited bulk communications or operate as a call center or telemarketing operation beyond ordinary business use;
- Harass, abuse, or attempt to deceive callers or third parties;
- Attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service or the systems behind it;
- Use the Service in a manner that violates any applicable law, including telemarketing, recording-consent, or data-privacy laws.
We may suspend or terminate your access to the Service if we reasonably believe you've violated this section.
7. Service Availability
We aim to provide reliable, 24/7 call answering, and we work to keep the Service available at all times. That said, the Service depends in part on third-party telephony and AI infrastructure providers outside our direct control, and we cannot guarantee uninterrupted, error-free, or continuously available service. We'll make reasonable efforts to notify you of any planned maintenance or known outages that may affect you.
8. Intellectual Property
Parfina retains all rights to the Service, including its software, call scripts, branding, and underlying technology. You retain all rights to the business information and content you provide us to configure your AI Receptionist. You grant us a license to use that information solely to provide and improve the Service for you.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE AI RECEPTIONIST'S RESPONSES WILL ALWAYS BE ACCURATE OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARFINA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST BUSINESS, ARISING FROM YOUR USE OF THE SERVICE — INCLUDING MISSED CALLS, INACCURATE AI RESPONSES, OR SERVICE INTERRUPTIONS CAUSED BY THIRD-PARTY PROVIDERS. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.
11. Indemnification
You agree to indemnify and hold Parfina harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party right.
12. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, fail to pay amounts owed, or use the Service in a way that creates risk or legal exposure for Parfina or others.
13. Changes to These Terms
We may update these Terms from time to time. If we make a material change, we'll notify you by email before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.
14. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles. Any dispute arising from these Terms or the Service will be resolved in the state or federal courts located in Watauga County, North Carolina, and you consent to that jurisdiction.
15. Contact Us
Questions about these Terms? Reach us at:
Parfina
1275 Blowing Rock Rd. #1018
Boone, NC 28607
contact@parfina.co · (828) 278-8266